Refund Policy

At OptimTV, we do everything to offer you the best experience. However, if you encounter a problem, here is our refund policy.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee from the date of purchase. If you are not satisfied with our service, you can request a full refund within this period.

2. Eligibility Conditions

To be eligible for a refund within 7 days, the following conditions must be met:

• You have contacted our technical support and we were unable to resolve your technical issue.
• The issue stems from our servers, not from your local internet connection, your equipment, or ISP throttling.
• You have not violated our Terms of Service (e.g., account sharing is prohibited).

3. After the 7-Day Period

Once the 7-day period has elapsed, no refund, whether partial or full, will be granted under any circumstances. We recommend requesting a 24h free trial before purchasing a long-term plan.

4. Refund Procedure

To request a refund, please send an email to [email protected] or contact our WhatsApp support with your order number and the reason for your request. Refunds are typically processed within 3 to 5 business days.